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The power of assertiveness: how it can change your life

4 June, 2021 por P4S

 

Assertividade na comunicaçãoFor many people, the distinction between being aggressive or assertive is not the actual behavior but the person who does it.

How we feel about this behavior (assertive or aggressive) is not always consistent. Often, our relationships with others are based on cultural stereotypes and end up reflecting prejudices (unconscious or conscious).

Emilie Arie, founder and CEO of Bossed Up (an organization made up of women and marginalized people), decided to create the respective company to fight and defend the life and professional career she wanted. Emilie shared the importance of understanding what assertiveness is and how it can be useful for everyone.

What does it mean to be assertive and non-aggressive

Like so many women, Emilie was characterized as being aggressive when she really wanted to be assertive. Both assertiveness and aggressiveness can be related to zeal for individual or collective needs and rights, however, the difference is that assertiveness takes others into account.

Aggressive behavior can seem much calmer than assertive behavior. The CEO uses an example to explain the difference between the two concepts: leaving a note/ticket to a roommate who hasn’t tidied up the kitchen, for example, may seem soft, however, the note doesn’t allow for a roommate’s response, causing it to translate into aggressive action.

The fact that we approach someone directly may seem like an act that will generate more conflict, however, it provides an opportunity for the other to respond. In the example shown above, the roommate may have had an emergency, be late, or simply be lazy, but without their response, we won’t know why they left the kitchen in disarray. Emilie says that “sometimes we can be aggressive just to avoid conflict. Leadership behavior and human behavior must be assertive when it needs to be heard, but allow others to respond.”

 The role of gender and assertiveness

There is indeed a difference between gender and assertiveness. There are discrepancies between men and women, but also in the racial difference. Various surveys and studies have revealed that people judge behavior based on the person in front of them, not the behavior itself. For example, a white male who is assertive will be seen positively, however, the same behavior performed by a woman or a person of a different race may be seen as aggressive and, simultaneously, negatively connoted.

We are all aggressive at times (it is human nature), however, striking a balance between aggressiveness and assertiveness is a long way to go. Although cultural prejudices have been known to be problematic for a long time, they still persist and have only recently begun to change significantly.

The hidden benefits of assertiveness

Many of us believe that the benefit of assertiveness is to get more opportunities to get what you want, however, consider that assertive behavior creates high levels of stress, which generally does not happen. Assertive behavior usually generates reduced levels of stress, whether in a work context, in a social group or in a personal relationship. Stress levels can actually increase and be significant if your needs are not taken into account.

In short, being assertive is being able to defend your needs but in order to make room for the needs of other people, whether at work or at home.

Assertiveness is one of the most important communication tools!

Original article: The Power Of Assertiveness And How It Can Change Your Life

Challenge for a leader: demonstrate empathy while assigning clear accountability

26 May, 2021 por P4S

Empatia na liderança

Effective leadership requires understanding of the needs of others without implying responsibility for employees, if necessary. With the increase in the workload and in the face of the current pandemic situation (Covid-19), this balance can become compromised, even for the most competent leaders.

“I see a lot of articles and quotes that focus solely on the importance of leaders expressing empathy. Leadership empathy is important but it is only part of the story. The truth is that one of the most empathic things a leader can do for their employees is to create a culture of accountability. These two concepts might sound like they are at odds with one another. However, have you worked on a team that lacked accountability? If the answer is yes, you probably experienced some of the following repercussions:”

  • Low-performance levels
  • Missed deadlines
  • Lack of team trust
  • Ongoing team conflict

Leaders that demonstrate healthy empathy understand that accountability is necessary for team members to have high levels of motivation, mutual trust, and performance. The best leaders strive to demonstrate both empathy and accountability because both are required to build a culture where employees can thrive.

3 Ways Accountability Demonstrates Leadership Empathy

1.Accountability Builds Team Trust

It is difficult to overstate the importance of establishing a standard of accountability to build trust in our professional relationships. Responsibility and trust are intertwined. And this relationship is increasingly evident as the teams work virtually in order to achieve their goals. In the HBR article, The Neuroscience of Trust, Paul Zak shared the importance of trust in organizations, as we can see: “Compared with people at low-trust companies, people at high-trust companies report 74% less stress, 106% more energy at work, 50% higher productivity, 76% more engagement, 29% more satisfaction with their lives and 40% less burnout.”

Thus, the role of the leader is to establish processes and behaviors that guarantee greater responsibility, since trust develops when the employees of a team understand and feel that their co-workers are trustworthy. As well as, when employees fulfill their commitments, trust is also built.

2.Accountability Creates Clear Expectations

A Gallup survey illustrates that setting clear expectations is one of the most fundamental elements for increasing employee engagement. They all need to know what is expected of the workplace. Having clear expectations allows employees to have more clarity, focus and, consequently, greater performance.

3.Accountability Enables Accomplishment

For an employee to trust his leader, it is important that the employee believes that the leader can help him at work, while maintaining a relationship of trust. Employees tend to have a sense of accomplishment when they work and achieve their goals. The book The Progress Principle, by Teresa Amabile and Steven Kramer describes what makes people happy, motivated, creative and productive in the workplace. These authors stated: “Of all the things that can increase emotions, motivation and perceptions during a working day, the most important thing is to make progress on meaningful work”.

When employees experience a sense of accomplishment in the workplace, they naturally increase their commitment and motivation. That is why leaders need to support behaviors and instill processes that allow employees to feel a sense of accomplishment and success in reaching goals.

Leaders who demonstrate healthy empathy are able to show awareness and concern for the needs of their employees, while establishing a culture in which employees become responsible for meeting agreed commitments. This is one of the many paradoxes of success-based leadership.

Original Article:A Leader’s Challenge: Demonstrating Empathy While Establishing Clear Accountability

Three Super Leadership Skills That help you deal with Burnout

19 May, 2021 por P4S

p4s burnout

 “I don’t feel that it is evolving. There is no more joy in my work ”

“I used to be afraid of Sunday night. Not now, it’s another Sunday, Monday, Tuesday, Wednesday, Thursday.”

“I feel desperate and stuck with this job market, there is nowhere I can go.”

Demonstrations such as those illustrated above have reached a high point in the past six months. We all know someone who suffers or has suffered from Burnout. The current pandemic situation (Covid-19) has tested leaders in several ways, namely regarding the identification of warning signs for Burnout in the workplace or even via telework.

“The 2021 Global Leadership Forecast for my company revealed that leaders are experiencing high levels of Burnout. This study found that about 60% of leaders feel completely exhausted at the end of a workday, thus revealing signs of exhaustion and exhaustion”.

The World Health Organization (WHO) classifies Burnout as a pathology that is fundamentally associated with labor issues. The WHO also defines that Burnout is a result of “chronic stress in the face of work that has not been carried out successfully”.

Burnout is considered a relevant disease, which tends to appear in the workplace. In this sense, it is up to the leaders to assist their teams and their organization in order to manage and alleviate the symptoms of exhaustion that may exist. However, only 18% of leaders feel confident and able to help their employees (through their capabilities) to avoid possible symptoms of Burnout. “I recommend that leaders focus on the emergence and, consecutively, on avoiding Burnout in their employees, based on the three super leadership skills”.

 

p4s

  1. Empathy

Demonstrating empathy is an essential skill to help mitigate Burnout levels, however, many people do not understand the importance and meaning of demonstrating empathy.

Empathy is the ability to understand and / or understand how the other person feels. Within the scope of this article, empathy refers to how the person will interpret the responses of their leader and, of course, how he will make them feel. In this sense, empathy is considered the center of emotional intelligence, that is, it refers to the ability to listen to the other and to be able to perceive the feelings that are associated with what he expresses. Truly, recognizing the emotions of the other, is the key point of empathy.

In a situation with considerable levels of tension and negative emotions, such as that experienced by employees with symptoms of Burnout, empathy is essential for these levels to attenuate. For example, if an employee says: “This is crazy!” and your leader answers: “I know how you feel”, the employee will probably feel that his leader heard him but did not understand him. Thus, it becomes pertinent that the leader, in this situation, develop strategies of empathy. In this case, a more appropriate response on the part of the leader could be: “It seems to me that you are feeling overwhelmed (you recognize the feeling) due to the shortage of employees in your team (you recognize the fact)”.

Empathy allows others to feel heard and understood. Thus, structured demonstrations of empathy enable leaders to stabilize a given situation and the ability to encourage and help their employees.

Unfortunately, the present study reports that, in the face of leaders’ self-assessment, empathy decreased by about 15% during the current pandemic situation, namely, when employees needed it most. This decline also demonstrated that leaders are experiencing considerable levels of stress and exhaustion.

  1. Coaching and Delegation

In stressful moments, when Burnout is present in an individual, coaching and delegation are relevant to motivate and energize their employees, thus increasing their productivity.

Excellent leaders use coaching and delegation strategies to ensure that their employees have a balanced amount of work and resources. Thus, leaders show their employees that they are involved and consider their professional success. When performed correctly, coaching and delegation can increase the capabilities of your employees in terms of demonstrating their needs, thereby increasing their commitment, results and professional skills.

  1. Purpose

The ability of a leader to influence his team, can be relevant to improve the direction of his organization. This becomes truly relevant in times of uncertainty or crisis, when there is a need to act quickly and face continuous challenges. Thus, a leader can use his abilities to influence and motivate his team towards common goals. When a leader is able to bring his team together around a common goal, it will naturally increase the commitment of employees to the organization. When employees are committed and involved, they will be able to increase their energy levels and perform their work more effectively.

 

burnout liderança p4s

  1. The risk of leaving Burnout out of control

Retention is one of the most common effects of burnout exhaustion. “Based on my experience, employees with high leadership potential are more likely to leave the organization. In the same way that this impulse leads them to leave, it also provides an increase in effort on the part of them, in times of crisis”. Probably, these employees remain silent for fear of missing an opportunity, however, they are more likely to leave the organization than other employees”.

Burnout also represents a high risk for the diverse populations of organizations. These have progressed in relation to their leadership diversity in the past decade, including a higher rate of promotions for minority companies. However, there are signs that the levels of retention are higher. Minority leaders are more likely to change companies in order to continue to progress in their professional careers.

Leaders play a pivotal role in minimizing wear and tear on their teams. It becomes pertinent that they improve and put into practice their super skills, with respect to empathy, coaching, delegation and influence, in order to motivate their employees. In this way, the organization will have employees who are more prepared and with greater capacity to evolve in their professional careers in the long term.

The CEO of global leadership company DDI and co-author of “Your First Leadership Job: How Catalyst Leaders Bring Out the Best in Others”.
Original article: Three Leadership Super Skills To Master To Help Address Burnout

Tagged With: Desenvolvimento, Empatia, Inteligência Emocional, P4S – People for Success, P4S – People for Success, Sucesso

MHS – Winners of Canada’s Best Managed Companies

10 May, 2021 por P4S

MHS – Multi-Health Systems, was awarded by Deloitte with the award that recognizes Canadian companies privately owned and managed for excellent commercial performance and innovative management. This award aims to promote companies that have achieved success by investing in their people, those that have shown determination and the ability to build and develop sustainable businesses in the long term. Well-managed companies lead the way and have a vision focused on growth. They put the right people with the right skill set! This shows that the best-led companies are willing to share ideas that can help all private companies to grow!

P4S People for Success is so proud to be MHS partner and representative in Portugal!

See more here: Platinum Club members | Canada’s Best Managed Companies | Deloitte Canada

Can Your Myers-Briggs Type Help You Find Well-Being at Work?

12 October, 2020 por P4S

Well-Being

As you continue in your career exploration, how can you also honour your well-being throughout that journey? More fully understanding your Myers-Briggs Type Indicator (MBTI) preferences can help.

[Read more…]

Tagged With: MBTI, P4S – People for Success, Personality, Well-Being

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